BOOKINGS & PAYMENT
We require a 20% deposit to be paid at the time of booking, the full balance is then due 28 days before arrival. Our cancellation policy is as stated below. Ravenscroft Retreats reserves the right to cancel a holiday where full payment has not been received in accordance with these terms, we will also request to have any charges paid if any are incurred due to or because of a missed or declined payment As always we highly recommend you take out insurance.
PRICES
The price of the accommodation includes Electricity, Linen, Towels, logs for hot tubs and hot water unless we specify otherwise.
PETS
One dog is permitted in our Lodges by prior arrangement only, at an additional cost. Pets must NOT be left alone in the property at any time. You are responsible for your dog at all times & we request that you don’t allow them to run freely without close supervision. There is open water. We request that you do not allow dogs to enter the pond as this will disrupt the wildlife that live here. Additionally, out of concern and consideration for other guests, ferocious dogs and puppies under a year are not allowed. Please be aware that guests staying in our other Lodge may also have a dog always clean up after your dogs, we provide a bin for this.
CANCELLATION & INSURANCE
By making your booking our agreement is a legal contract. If you wish to cancel your booking the following charges apply (% is of total break cost):
- 20% deposit is non-refundable after seven days from booking date.
- For any amendments to your booking (i.e. date change) a £25 admin fee will apply.
In the unlikely event that we have to cancel your booking we will refund the full cost of your booking. Our liability would not extend beyond this refund.
We are unable to refund any monies paid in the event of a Force Majeure.
We strongly recommend that you take out holiday insurance.
NON-AVAILABILITY OF ACCOMMODATION
We reserve the right, in the interest of safety or any other reason beyond our control to cancel or alter arrangements made for you. In this very unlikely event we guarantee to return to you any payments you have made to us, including your deposit. Our liability would not extend beyond this refund.
GUEST NUMBERS
This is an adult only site, and under no circumstances may any more than the number of guests on the booking form occupy the accommodation.
The Lodges sleeps a maximum of 2 adults, you will be asked to leave immediately with no refund if the accommodation exceeds this.
Name & address of the person booking/staying must be given at the point of booking and is non transferable. We reserve the right to refuse or revoke bookings from parties, which may in our opinion prove unsuitable as a result of their behaviour or otherwise in our Holiday accommodation or does not comply with the terms and conditions.
ARRIVAL
Your accommodation will be available to you after 3pm on the day of arrival for guests who have booked with us, unless otherwise pre-arranged. Please be ready to leave the property by 11am on the day of departure.
CARE OF THE PROPERTY, EQUIPMENT & YOURSELVES
By booking and coming to Ravenscroft Retreats you agree to be responsible animals in your care, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to facilities and the Lodges.
Animals must be supervised at all times.
When using the fire pit/wood burning hot tub please ensure dogs are supervised at all times, we accept no responsibility for any injury caused when using the fire pit, wood burning hot tub or any equipment supplied.
Please do not leave the fire pit or wood burning hot tub unattended at any time and ensure it is fully out when you are finished using it.
All contents & equipment must be left clean & tidy on departure and fridge & bins emptied. Any damages or breakages in the property are the responsibility of you & the members of your party that have caused the damage/breakage. The cost is payable upon demand & subject to any incurred losses, not limited to the loss of rental, interest, & other consequential charges as may be incurred by Ravenscroft Retreats. Minor breakages are not usually charged for being reasonable wear & tear but we request that you inform us of any breakages before departure.
We operate a NO SMOKING POLICY throughout our accommodation, this includes vaping. In the event of any member of your party breaching this we will make a charge for additional cleaning & damage caused as a result.
SITE INFORMATION
There is open water and a pool on site, please ensure dogs are supervised at all times with this in mind. We request that no one enters the pond or throws stones etc into it, to protect the wildlife that lives there.
We operate a quiet site policy. We ask that you respect other guests & our neighbours by not playing loud music or making excessive noise at any time. Our accommodation is not suitable for hen/stag parties.
RIGHT OF ENTRY
The owners of Ravenscroft Retreats reserve the right to enter the accommodation at any reasonable time for the purpose of emergency repairs should they become necessary. They will obviously respect your right to privacy & confidentiality and accommodate any reasonable request as to timing or arrangements in this. The accommodation must be securely locked when you and the members of your party are out & care taken not to expose the property to any fire risk or other risk such as flooding. There is underfloor heating in the Red Kite Lodge and as a result. We expect windows to be closed when you go out. If windows are not close, we will enter the lodge to close said windows. The owners reserve the right to retake possession of the accommodation at any time for any reasonable reason in particular misconduct has arisen in or around the accommodation.
DESCRIPTIONS
The owners of the property make every effort to describe it fairly but also anticipate possible changes. All information published is given in good faith & is correct at the time of publication, but the owners cannot be held responsible for changes beyond their control or which may become known after publication without reasonable opportunity for updating literature/information.
LIABILITY
We do not accept liability for any damages, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Electricity and water are included in the price of your stay. In the case of a fault/disruption with a supply of utilities from outside providers we cannot be held responsible and will not be liable for compensation. Although we will do our best to liaise with the appropriate companies and keep you informed.
COMPLAINTS PROCEDURE
You must inform the owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you can enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance the owners will not be required to pay compensation of any kind.
Please note that we will not accept responsibility for any matter of which you are aware of but do not bring to our attention during your stay.
We reserve the right to update out terms and conditions as appropriate and without notice.
WOOD FIRED HOT TUBS
The wood fired hot tub requires you to fill the tub up with water, then light the fire to heat the water up. This process takes between 1.5-3hrs. The fire is prepared for use you just need to light & maintain it. Full instructions are left for you to follow. We supply enough wood for the hot tub (included in the price of your stay, unless stated otherwise) to maintain the fire for the advised amount of time if the fire is run sensibly. If you require more wood it can be purchased on site.
HOT TUB RULES OF USE
•If you are pregnant please seek the advice of your midwife before using the hot tub.
•Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor.
•People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection.
•The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.
•Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure.
•The hot tub is provided for relaxation purposes and is not meant for children to ‘play, jump or swim’ in. Strictly no jumping or excessive splashing. If the water drops below the top pipe significant damage will be caused to the wood fire. If this happens we will seek to recover replacement costs.
•You should limit your time in the hot tub to a maximum of 15 minutes as extending this time can affect your inner organs and cause fever-like conditions.
•Shower with soap and water before and after using the hot tub.
•When the tub is not in use please make sure the cover is on fully.
•We advise that you don't use the hot tub alone.
•Avoid using the hot tub immediately after a heavy meal
•Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady.
•Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate.
•Never use glass near/in the hot tub as broken glass can cause a risk to people in barefoot and is very difficult to see within the hot tub water.
•Take care on the decking by the hot tub as water from the tub can cause it to be slippery.
•Do not use any electrical appliances near/in the hot tub.
•No dogs allowed in the hot tub at any time.
•If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists please let us know as soon as possible.
•If any fault or damage occurs with the hot tub stop using it and please contact us at the earliest convenient moment.
•Ensure no contaminants i.e. bubble bath, alcohol, oils etc are placed in the water as this can upset the natural balance of the water.
•Do not use the hot tub if you have had diarrhoea within the last 14 days.
•If any extra cleaning above & beyond what we expect from normal usage is needed we reserve the right to ask for the cost of this to be covered.
•Take care when near the wood burner, fire, surround or chimney. These become VERY hot when in use. The inlets inside the tub also become very hot and care needs to be taken around them.
•Use the safety gloves provided in the fire pit box when opening the wood burners door, adding logs or tending to the fire.
•Do not attempt to open the door without the gloves.
•Check the temperature of the water carefully prior to entering the water & throughout your time in the tub.
•Do not stay in the water if the temperature rises above 39 degrees or if you don’t feel comfortable. Cold water can be added at any time.
•DO NOT light the fire until water is fully covering the top hole in the tub.
•Always ensure water is covering the top hole inside the tub, including when you have finished using it.
•DO NOT empty the water out of the tub under any circumstances. This will cause damage to the wood burner.
For your information – the process from filling the tub & lighting the fire through to the tub being ready to use takes approximately 1.5 to 2.5 hours.